Operations Technician

Operations Technician (FC) Position Profile Department: Operations Supervisor: Operations Manager Brief Description: Completes and helps lead others in completing the actual installations, work orders or projects, including the ability to function effectively on both the D&I (delivery and installation) and MAC (moves, adds, and changes) responsibilities of the Operations Department. This involves assuring safe & proper installation of the furniture according to the installation drawings & instructions, safe & efficient move of all boxes and equipment according to instructions and customer protocols, as well as directing the efforts of other junior teammates and/or sub-contractors. Position Responsibilities:  Organization – Plan and implement assignments to best complete daily goals  Accountability –Load, secure, unload, move, install, and clean furniture and worksite in a safe manner, preventing damage to product, truck, or building; Keep abreast of all developments during daily routines, and take responsibility for the proper completion of the work orders or projects;  Communication – Maintain contact with customers, designers, contractors, and other trades on the jobsite to assure a smooth flow for the duration of the project; Report any problems with the truck, product, customer, or schedule immediately  Documentation – Understand, complete and submit all paperwork accurately and promptly, including daily truck log, pre-installation check lists, job hazard analysis (JHA) forms, delivery tickets, service orders, field change orders, punch lists, warranty forms and time sheets  Motivation - Be self-motivated, have the ability to work with minimal supervision, and take an active role in your own training  Professionalism - demonstrate good attendance, appearance and attitude including the ability to adapt to rapidly changing work environments while enhancing internal and external relationships  Flexibility - other duties as assigned by Senior Delivery & Installation Technician, Installation Supervisor, Scheduling Supervisor, and Management including shipping & receiving and building & vehicle maintenance Position Requirements:  Valid drivers license, valid automobile insurance and ability to travel to out-of-state job sites which may occasionally require overnight stays  Ability to properly lift and move heavy office furniture  Good customer service philosophy accompanied by effective verbal and written communication skills  Must be able to grasp mechanical concepts without difficulty  Basic ability to understand maps, floor plans and elevations  Must be able to take direction and follow through  Understanding and appreciation of need for accurately completing delivery and installation paperwork  Must have basic tools applicable for position in accordance with posted list  Adhere to all company policies and procedures and contractual relationships including but not limited to dress code, random drug testing, and confidentiality guidelines Revised June 16, 2014